Your Wellbeing Is Our Responsibility

On Cricks App Responsible Play — Keep it fun, keep it within limits

Gaming should be a source of fun — not stress. Cricks App believes every member deserves to enjoy gaming safely, mindfully, and within their own limits. Our Responsible Gaming tools are here to keep you on that path.

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Important Warning: Gaming is for entertainment only. If you feel gaming is having a negative impact on your life, reach out to us now. Asking for help is a sign of strength.

What Is Responsible Gaming?

Responsible play means keeping gaming as one enjoyable part of life — not letting it become your only income source or a way to cope with stress. Cricks App believes every member's wellbeing matters more than their winnings.

The three core pillars of Responsible Gaming:

  • Awareness: Know exactly how much time and money you're spending.
  • Control: Set your own limits — and stick to them.
  • Balance: Don't let gaming get in the way of family, work, or your health.

Cricks App provides multiple tools and support options for responsible play. Our goal is for you to enjoy gaming for as long as you like — without it having a negative impact on your life.

Remember: Gaming is a choice, not a compulsion. Taking a break at any time is completely normal and healthy.

Warning signs of problematic gaming

It's not always easy to notice when casual gaming starts becoming a problem. If you or someone close to you shows any of the following signs, it's time to take action:

  • Chasing losses by continuing to play in an attempt to win back what you've lost
  • Feeling restless, irritable, or low when not gaming
  • Hiding your gaming from family and friends
  • Borrowing money or dipping into savings for gaming
  • Prioritising gaming over work, studies, or sleep
  • Repeatedly trying to stop gaming but failing
  • Turning to gaming to relieve stress or anxiety
  • Repeatedly going over your set budget
If you notice one or more of these signs: Reach out to the Cricks App support team right now — support@cricksapp.bet. Our team will assist you with complete confidentiality.

Cricks App Safety Tools

Cricks App gives every member full control over their own gaming experience. All of the tools below are available on our platform instantly and completely free of charge:

Deposit Limit

Set a daily, weekly, or monthly cap on your deposits. Once set, you can lower the limit instantly, but increasing it requires a 24-hour waiting period.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically.

Cooling-Off Period

Take a voluntary break from 24 hours up to 6 weeks. You won't be able to log in to your account during this period.

Self-Exclusion

Request a self-exclusion lasting anywhere from 6 months to 5 years. Your account will be completely inactive during this period.

Loss Limit

Gaming will stop automatically once you reach your set loss amount. Take control of your own budget.

Real-Time Alerts

Automatic alerts when you reach 80% of your set limit or during extended sessions.

How to Set Your Limits:

1
Go to Account Settings

Log in and click the profile icon in the top right corner.

2
Open the "Responsible Gaming" tab

Select the "Responsible Gaming" section from the Settings menu.

3
Set Your Preferred Limits

Set limits on deposits, time, or losses — whatever works for you.

4
Confirm

Once confirmed, your settings take effect immediately.

Check yourself — answer honestly

Ask yourself the questions below. If you answer "Yes" to more than three, consider reaching out for support:

1

Have you ever spent beyond your budget chasing losses?

2

Do you feel restless or irritable when you stop gaming?

3

Have family or friends ever expressed concern about your gaming?

4

Have you borrowed money or used essential funds for gaming?

5

Has gaming affected your sleep, work, or relationships?

6

Have you hidden how much time or money you're spending on gaming?

7

Are you turning to gaming to cope with stress or depression?

Outcome: More than 3 'Yes' answers — it's time to seek help. support@cricksapp.betor activate Self-Exclusion.

Tips for Building Healthy Gaming Habits

Responsible play isn't about quitting gaming — it's about playing smart. Advice from Cricks App's responsible gaming experts:

  • Set your budget first: Set a fixed monthly gaming budget — an amount you can afford to lose without it affecting your life.
  • Track Your Time: Limit your daily gaming to 1–2 hours. Keep your session timer on.
  • Don't play when you're angry or feeling low: Decisions made in the heat of the moment cause the most harm. Only play with a clear mind.
  • Don't Count on Winning: Winning every day isn't realistic. Take a break after a good win.
  • Keep Other Hobbies: Spend time with family, read a book, or go outside. Gaming shouldn't be your only source of enjoyment.
  • Never play under the influence: A clear head makes for the right decision.
  • Take Regular Breaks: Take at least a 15-minute break every 45 minutes. Get up, walk around, and drink some water.
  • Accept the loss: If you lose, call it a day. Tomorrow is a fresh start.
Pro Tip: Review your gaming history once a month. Your full transaction and session history is available in your Cricks App account settings.

Minor Protection

Cricks App is strictly for users aged 18 and above. Keeping minors away from gaming is one of our highest priorities.

  • Date of birth verification is mandatory at the time of registration.
  • When in doubt, age is verified by requesting an official government-issued ID.
  • If an underage account is detected, it will be suspended immediately and all funds returned.
  • We recommend using parental control software on shared family devices.
For Parents: If you believe your child is using Cricks App, please immediately support@cricksapp.betContact us. We'll take immediate action.

Where to Find Help

Asking for help isn't weakness — it takes courage. You can reach out through Cricks App or contact an external professional organisation:

  • Cricks App Support (24/7): Live chat or email — support@cricksapp.bet — our team speaks Bangla.
  • National Mental Health Helpline: Call 16789 in Bangladesh (Kaan Pete Roi).
  • Family & Friends: Tell someone you trust — having people in your corner is your greatest strength.
  • Confidential Support: Share the details over email and our team will put together a personalised support plan for you.
Our commitment: Whenever you need help, Cricks App is here for you — completely confidential and judgment-free.

Why Responsible Gaming Is Guaranteed on Cricks App

A quick overview of the key pillars of our protection system

Full Control in Your Hands

Deposit limits, session time, loss caps — you set them all. Cricks App simply puts them into action.

Transparent Transaction History

View your complete betting and payment history at any time. No hidden information.

Session Time Tracking

Track exactly how long you've been playing in real time. Automatic break reminders kick in during longer sessions.

Instant Self-Exclusion

Close your account for up to 5 years with a single button — no questions asked, no delays.

Personal Support Team

Our trained Responsible Gaming specialists are available in Bangla, 7 days a week, 24 hours a day.

Licensed & Regulated

Cricks App operates under an international gaming license. Failure to comply with responsible gaming policies may result in license revocation.

Responsible Gaming FAQ

Straight answers to the most frequently asked questions

Yes, though limits can be lowered instantly. Increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

No, your account is not deleted. Login and gameplay are fully suspended for the set period. To reactivate once the period ends, please contact support.

Talk to them without judgment. Let Cricks App's support team know at support@cricksapp.bet — we can assess the situation and apply account restrictions based on a third-party request.

A Cooling-Off Period is a short break — from 24 hours up to 6 weeks. Self-Exclusion is long-term — from 6 months up to 5 years. Promotional emails are also suspended for the duration of your self-exclusion.

No, it's completely free. Deposit limits, session timers, cooling-off periods, self-exclusion — all tools are available to every member, free of charge, at any time.

The account will be suspended immediately and all deposited funds will be returned. Cricks App follows a zero-tolerance policy on underage gaming.
Enjoy Responsibly

Keep it Fun, Keep it Within Limits — Welcome to Cricks App

Responsible Gaming doesn't mean less fun — it means more enjoyment in the long run. Join Cricks App and play on your own terms.

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