Cricks App's Privacy Policy — Your data, our responsibility

1. Introduction & Applicability

Cricks App (referred to herein as "we", "us", or "the Platform") places the highest importance on the privacy of its users ("you" or "member"). This Privacy Policy explains what data we collect, why we collect it, and how we manage it.

This policy applies when you:

• Visit the Cricks App website.
• Download and use the Cricks App mobile application.
• Create an account and play games.
• Contact our customer support team.
• Sign up for our promotional offers or newsletter.

We adhere to international data protection standards and are committed to full transparency regarding your information. Registering on Cricks App means you have read and accepted this Privacy Policy.

2. What Information We Collect

Cricks App collects two types of data — information you provide directly, and information collected automatically.

a) Information You Provide Directly:

• Identity Information: Full name, date of birth, gender.
• Contact Information: Mobile number, email address, residential address.
• Identity Verification Documents: A copy of your National ID, passport, or driving licence.
• Payment Information: Mobile banking number (Mobile Pay, Nagad, Rocket), bank account details.
• Account information: Username and password.

b) Automatically Collected Information:

3. How Your Information Is Used

Cricks App uses collected data solely for lawful and specific purposes. Each purpose is detailed below:

• Account Management: Your data is used for registration, login, and account verification.
• Payment Processing: Payment information is used to process deposits and withdrawals.
• Fraud Prevention: Transaction and login data are analyzed to detect suspicious activity.
• Customer support: To provide accurate responses to your complaints or questions.
• Legal obligation: To comply with Anti-Money Laundering (AML) and KYC regulations.
• Responsible Gaming: To identify unusual gaming behavior and provide support to the member.
• Promotional Communications: Offers and updates are only sent with your consent.
• Platform Improvement: Analyzing user experience to improve service quality.

We never sell your data to advertisers or share it with third parties for marketing purposes.

4. Who Your Data Is Shared With

Cricks App does not sell your personal information to anyone. However, in limited circumstances, data may be shared with specific parties:

All third parties listed above are contractually bound to meet Cricks App's privacy standards. They are not permitted to use your data for their own purposes.

5. Cookies & Tracking Technologies

Cricks App uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security. Disabling these may cause the platform to not function properly.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages are most visited. All data is anonymized.
• Security cookies: To detect fraud and identify duplicate accounts.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6. Data Security Measures

Cricks App uses industry-leading technical and organizational measures to keep your data secure:

• 256-Bit SSL/TLS Encryption: All data transmissions are fully encrypted. No third party can access them.
• End-to-End Payment Protection: Your banking details are never stored on Cricks App servers — they go directly to the payment gateway.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your login.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Access Control: Only authorized personnel have access to your data.
• Data Center Security: Our servers are hosted in internationally certified, secure data centers.

7. Data Retention Periods

Cricks App does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Once the specified retention period ends, your data is securely deleted or anonymized.

8. Your Rights

As a Cricks App member, you have several important rights over your own data:

To exercise this right, support@cricksapp.bet Email us at the address provided. We aim to respond within 30 days.

9. Protection of Minors

Cricks App is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Where there is doubt, age is verified by requesting a government-issued ID.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• If a parent suspects their minor child has opened an account, please contact support@cricksapp.bet immediately.

10. Changes to the Privacy Policy

Cricks App may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice banner will be displayed on the website.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

11. Privacy Contact Information

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team directly:

• Email: support@cricksapp.bet
• Live Chat: Bengali-language support is available on the website 24/7.
• Response time: We respond to all privacy-related requests within 30 days.